Students will receive increased access to the Microsoft 365 suite in early 2023, providing a significant uplift in collaboration capabilities.  

New collaboration capabilities

Microsoft 365 will improve students and staff’s ability to:  

  • communicate online 

  • share files using OneDrive cloud storage 

  • co-create and edit shared documents 

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Student email account migration to shared infrastructure

To enable student access to Microsoft 365, student email accounts will be migrated to the same infrastructure as staff email in batches in early 2023.  

There will be no direct impact to staff email or Microsoft 365 services during the migration. However, as part of this program of work we will provide guidance to staff on what to expect when current students move into the same infrastructure as staff.  

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Frequently asked questions

What is happening and why? 

When will student mailbox be moved? 

Student mailboxes are being moved in batches during early 2023. We will notify students when your mailbox will be moved. After their mailbox is moved, we will notify them that their mailbox move has been completed.

How will this affect me? 

There will be no direct impact to staff email or Microsoft 365 services during the migration.

Will student email be the same as it is now? 

Yes, student email addresses will not change when we move their mailbox to the staff email infrastructure. 

These addresses include: 

  • s1234567@student.uq.edu.au 

  • firstname.lastnamexx@uqconnect.edu.au 

  • firstname.lastnamexx@uq.net.au. 

These addresses all go to their primary mailbox. 

How will you communicate with students? 

  • Emails will be sent to students’ email accounts or their alternative email addresses stored in my.UQ if they cannot be reached on their student email account. 

  • Messages will be shared via social media.

I am a student and a staff member

Logging in to Microsoft 365 as a student 

When you login to UQ systems and Microsoft 365, use the UQ credentials for your requirements - as a student or a staff member. 

To access any student-only resources, or make any enquiries about your studies or program, login with your student UQ account e.g. s1234567@uq.edu.au 

For staff-related activities, login with your staff UQ account e.g. uqjblog3@uq.edu.au 

It is recommended that you use different internet browsers for each account. 

We suggest the following: 

  • for your student account, use Chrome 

  • for your staff account (PhD), use Firefox 

*Note: Safari & Edge browsers have been known to have issues with certain UQ web pages, thus we recommend using Chrome & Firefox. 

Can I merge my student and staff email accounts?  

No. The student and staff accounts are different and have different policies associated with each.

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For more information

If you have any questions or concerns about the proposed changes, please share them with us through ITS Support

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ITS Service Desk 

Staff Webinar | Microsoft 365 for students

Register for the webinar on October 26, 2.00pm AEST.