Microsoft 365 for students

If you use a desktop or mobile app to access your emails, your previous email account will no longer work following the migration. To set up your email after the migration, complete the relevant steps. 

You will need to:

1. Remove your existing Outlook user profile or UQ account if there are multiple email accounts in your Outlook user profile.
2. Depending on your action in the previous step, create a new Outlook user profile or new UQ account using the new @student.uq.ed.au email address e.g jo.bloggs@student.uq.edu.au.

iPhones and iPads (iOS)

Remove existing profile from Outlook (iOS)

1.    Open Outlook application
2.    Select the face or 3 horizontal line icon in top left next to Inbox depending on your iOS version
3.    Tap the "Settings" gear icon located at the bottom left corner of the app
4.    Tap on Accounts and select what you want to remove. 
5.    Scroll down until you see the "Remove Account" option. Tap on it.
6.    Confirm that you want to delete the account.

Adding new student account to Outlook (iOS)

1.    Open Outlook application
2.    Click on Add Account
3.    If the old account details or another email address populates, click on Skip
4.    Enter your UQ credentials as s1234567@uq.edu.au (this is the long form of your student username)
5.    Sign into UQ Authenticate as usual
6.    Authenticate with MFA
7.    Select Maybe Later 

Your student account is now set up.

Android devices
Remove existing profile from Outlook (Android)

1.    Open Outlook application
2.    Click on account initials or image icon in top left corner next to Inbox
3.    Select Settings Cog
4.    Go to Accounts
5.    Select account to remove
6.    Scroll down and select Remove Account and Select Remove again.

Adding new student account to Outlook (Android)

1.    Open Outlook application
2.    Select Settings Cog
3.    Select Accounts > Add account
4.    Select Add an email account
5.    Enter your UQ credentials as s1234567@uq.edu.au (this is the long form of your student username) and click continue
6.    Enter credentials in UQ Authenticate
Your student account is now set up

Macbooks (OSX)

Remove existing profile from Outlook (Mac)

1.    Open Outlook
2.    Select Tools and click on Accounts
3.    Highlight the student account and click the – sign at the bottom of the pane
4.    Click Sign Out in the popup
5.    Close Outlook
For more information, visit Sign out of an email account in Outlook for Mac

Adding new student account to Outlook (Mac)

1.    Open Outlook
2.    Select Tools > Accounts
3.    Select Add email account
4.    Enter your UQ credentials as s1234567@uq.edu.au (this is not your email but the long form of your student username)
5.    Enter your login details in UQ Authenticate

Windows devices

Remove new student account to Outlook (Windows)

The process for removing your account from Outlook will depend on how many accounts you have set up in the application.
If you have two or more accounts:
1.    Check your drafts to see if there are any emails you need to keep. If there are, save the content outside of Outlook. 
2.    Select File in the upper left corner of the screen. 
3.    Select Account Settings > Account Settings. 
4.    Select the account you want to delete
5.    Select Remove.
For more information, visit Remove or delete an email account from classic Outlook for Windows

If you only have your school account set up:
1.    Check your drafts to see if there are any emails you need to keep.  If there are, save the content outside of Outlook.
2.    Click File > Account Settings > Manage Profiles
3.    Select Show Profiles.
4.    Select a profile
5.    Select remove and ok
For more information, visit Remove a profile

Adding existing profile to Outlook (Windows)

1.    Open Outlook and select File > Add Account. If you haven't launched Outlook before, you'll see a welcome screen.
2.    Enter your UQ credentials as s1234567@uq.edu.au ( this is the long form of your student username) and select Connect.
3.    If your screen looks different, enter your name, email address, and password, and select Next.
4.    Enter your student details in UQ Authenticate
5.    Select Finish.

Clear the Auto-complete list

This is a list of previously used email addresses you frequently send emails to. Outlook suggests email addresses when typing in the To, Cc and Bcc lines. It may contain email addresses from the old Microsoft environment that contained your mailbox.

Note: the auto-complete list is not your contact list.

To clear your AutoComplete list on Outlook: 

1. Open Outlook
2. On the File tab, select Options.
3. Select the Mail tab.
4. Under Send Messages, select Empty Auto-Complete List.
5. Select Yes.

Windows devices

1. Open Word
2. Click on File > Account
3. Select Sign out
4. Close Word

Activating your new license details

1. Open Word
2. Click File > Account > Sign In
3. Sign in with your UQ credentials, as s1234567@uq.edu.au (this is the long form of your student username)
4. Reconnect any online drives

Macbook and Air

Sign out of M365 Applications (Mac)

1. In any Office app, select the name of the Office app in the top menu
2. Select Sign Out
3. Quit out of all Office apps

Activating your new license details

1. Open Word
2. Click on Sign In
3. Sign in with your UQ credentials, as s1234567@uq.edu.au (this is the long form of your student username)
4. You may need to activate the license twice for Macs

Dissociate Work/School Accounts from Windows

1. Click on the Windows icon and type Work
2. Choose Access work or school 
3. Drop arrow down next to each listed account and select Disconnect

Backup Passwords and Favourites in Ms Edge

Back up your Microsoft Edge passwords

1. Within your Microsoft Edge browser, open Settings
2. Navigate to Profiles > Passwords
3. Select the ellipses (…) next to Passwords
4. Select Export passwords
5. You’ll be prompted to choose a location to save your list of passwords. Once you’ve made your selection, select Save.

Back up your Microsoft Edge favourites    

1. On your Microsoft Edge browser, open the Settings and more menu by selecting … in the upper-right corner of the window
2. Navigate to Favorites
3. Open the More options menu by selecting … above the list of favorited websites
4. Select Export favourites
5. Indicate a saving location, give the file a name you’ll remember, and choose Save.

For more information, visit Microsoft Edge - Backup

Remove a UQ Connect online account from Windows and sign in using a local account

Note: Ensure you backup (preferably to external usb), all of your content prior to these steps 
Windows 10 – switch to a local account 

1. Select Start, select Settings  > Accounts  > Your info 
2. Select Sign in with a local account instead
3. Type the username, password, and password hint for your new account. The username must be different than any others on the device.
4. Note: If you’re using Windows 10, version 1803, you can add security questions—instead of a hint—to your local account to help you reset your password in case you forget it. Check your version of Windows 10
5. Select Next, then select Sign out and finish. Sign back in with your new local account

If you didn’t add security questions to help you reset your password, it’s a good idea to create a password reset disk. If you don't do this and then forget your password, you won't be able to recover it.
For more information, visit Microsoft Support

Windows 11 - Create a local user account 

1. Select Start  > Settings  > Accounts and then select Family & other users (In some versions of Windows you'll see Other users)
2. Next to Add other user, select Add account
3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account
4. Enter a username, password, or password hint—or choose security questions—and then select Next
5. Sign back in with your new local account

For more information, visit Microsoft Support

If you use an automatic reply, you need to recreate it as follows. 

1. In Outlook, select File
2. On the Info page, select Automatic Replies to open the Automatic Replies window
3. Select Send automatic replies
4. On the Inside My Organisation tab, type the response that you want to send to people in the University of Queensland

If you did not previously export your Outlook rules before the migration, you may skip this section.

Once your mailbox has migrated, you can restore your Outlook rules by importing them. 

1. In the Windows desktop Outlook application, click the File tab
2. Click Manage Rules & Alerts 
3. Click Options 
4. Click Import Rules 
5. Select the rules file you created previously
6. Click open to finish importing the rules

If you did not export your Outlook signature before the migration, you may skip this step.  

To restore your signature to the Windows Outlook desktop application once your mailbox has migrated:  

1. Either close Outlook or check that it is closed  
2. Copy the Signatures folder created previously  
3. Paste the folder to %APPDATA%\Microsoft  
4. Open Outlook – your email signature should be restored