The University is conducting a range of necessary updates to some of the technology we use. Part of this work includes changes to the UQ email service. As a past student and potential user of the UQ email service the following frequently asked questions may be of interest.

How will I be affected?

As a past student who graduated prior to 2024, there will be no changes to your UQ mailbox. New UQ graduates joining the alumni community from 2024 onwards will no longer retain a UQ mailbox but will be offered an ongoing email forwarding service to an email address of their choosing. 

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Are you retiring the email service for alumni?

No, the University does not plan to retire the email service for alumni and past students.  

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Do I need to do anything?

No, you do not need to take any action.  You should have recently received a communication from us to your UQ email inbox to reassure you that you will not be impacted by the changes to the UQ email service. 

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What will happen to my past student email address if I become a student again?

If you return to UQ to study, you will be given a new student mailbox and a new student email address, (e.g., from to Your existing UQ alumni email service will continue as normal. Email sent to will be delivered to your new student mailbox.

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Who do I contact if I have questions?

You are welcome to submit your question by completing this form.

If you would prefer to speak to a member of the ITS team, call 07 336 56000

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