The my.UQ Dashboard is a one-stop portal for students and staff.

Long term, we want the Dashboard to become a place where users can view important personal, academic, work and campus-related information, and navigate services and resources.

The my.UQ Dashboard addresses the fundamental service needs of students and staff. At present, the online experience for UQ students is highly fragmented: student systems and services are distributed across dozens of applications and websites.

Important messages requiring action are often lost in email, and unnecessary effort is spent remedying situations after the fact, detracting from a student's academic experience and possibly negatively impacting our future alumni development efforts.

Which online system to use, what information to pay attention to, what resources and services are available, where to go for what service, and what is due when, are all questions that students might have difficulty finding answers to.

my.UQ's vision is to deliver one place for answers, where our students can view important messages, personal data, and navigate to learning management systems, collaborative tools, and numerous student services and resources.

Beyond the student experience, the my.UQ Dashboard extends benefits to our staff, who also have to navigate UQ's current complex web and digital presence.

my.UQ is a platform that can be shared by students and staff to become the single home for resources and services, across UQ's activities.

This project will deliver a consolidated, user-centric web presence for our users, and act as a useful and intuitive entry point to core services and information, and ultimately delivering a helpful, easy, familiar, welcoming and relevant user experience.

For the vision to be successful, the student and staff portal will need to achieve the following:

  • Reduce the number of websites students and staff need to access for relevant information
  • Develop a scalable information architecture that supports ongoing growth and consolidation
  • Present an enhanced, intuitive entry point to core services and information based on user research
  • Integrate the current student web presence on my.UQ, including Programs and Courses, Starting at UQ and other relevant websites
  • Deliver a visual design that aligns and integrates with UQ’s design patterns
  • Where appropriate, revise existing content and develop new content to support user needs and wants
  • Foster a digital-by-default publication mentality with content owners and within UQ more broadly
  • Create a communication platform that leads to higher retention and a positive perception of UQ.

Strategic alignment

The my.UQ Dashboard achieves the following from the ITS Strategic Plan 2017–2020:

Enhancing the student experience by:

  • championing the University’s digital presence, and
  • delivering a digital environment worthy of a global top 100 University.

Delivering services that the UQ community values by:

  • measuring and enhancing the user experience
  • providing IT services that are simple, intuitive and seamless, and
  • undertaking a University-wide integrated approach that delivers efficient and effective services for the UQ community.

Delivering highly efficient and effective digital ways of working by:

  • designing and delivering services based on user needs, with students and stakeholders as partners in the design of those services.

Engagement

  • Improved and personalised content and functionality for current students, staff and HDR cohorts.
  • Simplification and rationalisation of navigation structures and pathways to relevant content required to support the needs of current UQ students and staff, leading to an increase in self-service and a reduction in administrative support.
  • Personalisation and consolidation of digital touchpoints behind my.UQ for current students, staff and HDR cohorts, leading to an improved user experience and a reduction in administrative interfaces.
  • Overall simplification of user experience and messaging, leading to a more supported and engaged UQ community.

Service

  • Consolidation of student support and communication channels to improve the user experience and reduce service duplication and costs