The Collaborative Technology for Students and Staff (CTSS) initiative is working to deliver a collaborative platform, governance, templates and support services, with a holistic vision for all members of the UQ Community.​

The initiative is engaging staff and students to help define how the UQ community will;​ communicate, create, store, organise, plan and engage with UQ collaborative tools and services. ​​

This is part of the ongoing digital transformation of UQ’s operating environment significant investments have already been made to improve the quality of underlying web, student and staff portals, mapping platforms, associated content and automation capabilities.​​

The 2021-22 program is working to deliver added improvements to further transition the university to a modern collaboration platform delivering new capabilities and systems for both staff and students. 

The following delivered assets, initiatives and activities will be included in the 2022 program roadmap:

  1. The rollout and change management support of a UQ intranet and collaboration platform, service, and templates for the UQ community, including the development of a UQ wide intranet.  

  2. The rollout of a range of collaboration capabilities and applications for current students and integration of identified services into the Learn.UQ  as the single proposed student application (Microsoft Teams) 

  3. The development of technology and capabilities to support the proposed student application including; 

    • Proposed Solution Architecture  

    • Unified Notifications 

    • Intelligent Assistant for specific use cases 

    • Personalised and consolidated student/staff dashboard and landing page (my.UQ) 

    • Connected applications (eg my requests, tasks/checklist) 

    • UQ Secure Search and associated connectors (ERP integration) 

  4. The value analysis and selection of a development partner/s to further assist UQ community stakeholders identify and deliver integrated solutions within the Staff/Student collaborative platform 

This initiative aligns to the strategic goal of;

  • Transforming our student experience through a flexible, integrated and partnered learning environment.  

Providing the full range of M365 collaboration services is critical to supporting the student and staff experience. Microsoft Teams, OneDrive, and associated services form part of a modern collaborative workspace, exposing students to these tools and incorporating them into T & L activities is critical to ensuring Students have the required flexible tools and technologies to support T & L outcomes. The Information Technology Services (ITS) approach also looks to tightly integrate, these services into a digital environment that enables a range of services that contribute to all aspects of the student experience.  

  • Enhancing our high-quality research by improving our capacity to collaborate to achieve greater impact. 

 Providing secure modern collaboration tools to the research community is an important goal of the program. It is expected that increasing the availability and advice around support tools and practices if adopted, will provide the research community with secure collaborative, and storage environments that could further improve UQ’s ability to effectively collaborate, within UQ and across institutional boundaries  

  •  Committing to activities that attract, support, and retain a diverse and inclusive community of high achieving staff and students. 

  Adopting, supporting staff, and effectively using modern collaborative tools and methodologies is critical in supporting UQ's strategy. Technology and services being deployed as part of this program will help support staff to work effectively in a range of circumstances, locations, and technology backgrounds.  

  •  Building an agile, responsive, and efficient University operation

  UQ's Digital Transformation vision and Enablement strategy of which the initative is a part is designed specifically to ensure we move away from less agile fixed and complexed locally provided services to more agile cloud-based services. The program also looks to reduce the number and complexity of IT systems leading to more efficient university operations.  

  •  Diversifying our income streams and managing our resources to establish a sustainable financial base. 

 This initative will look to combine support and IT cost around services and systems already included in IT budgets better utilising our existing capital, human and information assets.  

Student satisfaction

  • Improvement in student satisfaction relating to both campus experience and knowledge and awareness of services  
  • Improvements in student satisfaction relating to the provision and access to appropriate learning resources, systems, and tools 


  • The delivery of modern assets, processes, knowledge, governance, and systems that support the collaboration needs of both the staff and students for administration, teaching, learning and research.  
  • The delivery of an intranet solution and appropriate support to assist with improving outcomes and focus for external facing marketing web assets and communication channels 
  • Improvements to staff efficiency and culture associated with the use of improved systems and processes for collaboration and administration  
  • As a global university, staff and students would expect to have access to work leading collaborative system and services.  

Cost reduction

  • The reduction in infrastructure and operating costs associated with fix line IP Telephony